Privacy & Policy

Welcome to Tiger Courier. Tiger Courier is a courier and parcel delivery service operating across Bangladesh. We are committed to protecting the personal information of our merchants, customers, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (tigercourierbd.com), mobile app, or any of our delivery services.

We collect information necessary to provide courier and delivery services, including:

Personal identification: Full name, phone number, email address, and delivery address of merchants and recipients.

Business information: Business name, trade license details, and bank or mobile banking account details for COD payment settlements.

Parcel information: Item description, declared value, weight, and special handling instructions.

Device & usage data: IP address, browser type, pages visited, and time spent on our website for analytics purposes.

Location data: Delivery and pickup addresses, and real-time location during active deliveries (for tracking purposes only).

Your information is used strictly for the following purposes:

Processing and fulfilling parcel pickup and delivery orders.

Providing live parcel tracking and delivery status updates.

Processing Cash on Delivery (COD) collections and payment settlements to merchants.

Communicating delivery updates via SMS or phone calls.

Verifying merchant accounts and maintaining platform security.

Improving our website, app, and overall service quality.

Complying with legal obligations under Bangladesh law.

We do not sell, rent, or trade your personal information. We may share your data only in these limited circumstances:

Delivery personnel: Rider agents receive recipient names, phone numbers, and addresses solely to complete deliveries.

Payment partners: Mobile banking and financial partners (bKash, Nagad, bank transfers) receive necessary details to process COD payments.

Legal requirements: We may disclose information if required by Bangladesh law, court order, or governmental authority.

Business operations: Trusted third-party service providers who assist in operating our platform, under strict confidentiality obligations.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure HTTPS encryption on all website and app communications.

Restricted access to personal data on a need-to-know basis.

Regular security reviews of our systems and processes.

However, no method of transmission over the internet is 100% secure. We encourage you to keep your account credentials confidential.

Tiger Courier provides live tracking for all parcels. Tracking data — including delivery agent location during active deliveries — is used solely for the purpose of providing real-time delivery status to merchants and recipients. This data is not stored permanently or used for any other purpose beyond the delivery lifecycle.

For Cash on Delivery (COD) services, we collect payment from recipients on behalf of merchants. Financial details (account numbers, mobile banking numbers) provided by merchants for payment settlement are encrypted and used exclusively for disbursing collected funds. We do not store full payment credentials beyond what is required for settlement operations.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

Delivery records and transaction history are retained for up to 3 years for accounting and dispute resolution purposes.

Account data is retained for as long as your merchant account remains active.

Upon account closure, your data will be anonymized or deleted within 90 days, except where retention is required by law.

As a user of Tiger Courier's services, you have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your data (subject to legal retention requirements).

Withdraw consent for marketing communications at any time.

Lodge a complaint with the relevant authority in Bangladesh.

To exercise any of these rights, please contact us using the details below.

Our mobile app may request access to device permissions such as camera (for parcel photos), location (for delivery/pickup), and notifications (for delivery alerts). These permissions are used solely to provide core delivery functionality. You may revoke permissions at any time through your device settings, though this may affect certain features..

Our website uses cookies and similar technologies to improve user experience and analyze site traffic. We use analytics tools to understand how visitors interact with our website. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Our website may contain links to third-party websites or partner platforms. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make significant changes, we will notify merchants via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Tiger Courier

📧 info@tigercourierbd.com

📞 01960-825533

🌐 tigercourierbd.com

© 2026 Tiger Courier. All rights reserved. Bangladesh.